Shipping
Shipping time for products is currently 5-7 business days of placing your order.
We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 2 business days for order verification and processing, and an additional 5 business days for delivery*.
All domestic orders are shipped UPS Ground with signature required. International orders (to select countries) are shipped UPS. Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per item basis and determined by order weight. Fees may include an additional handling charge.
We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.
*These are estimated timeframes and are not guaranteed.
Return Policy
If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 15 days of the delivery date, with proof of purchase.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Brockton Spice Company reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.